• Billing Assistant

    Posted Date 4 weeks ago(5/22/2018 4:12 PM)
    Job Locations
    US-OH-North Canton
    Category
    Administrative
  • Overview

    ABOUT AWP

    Based in Northeast Ohio, Area Wide Protective (AWP), is a rapidly growing national safety services provider. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

    Area Wide Protective has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

     

    POSITION SUMMARY

    The Billing Assistant is responsible for invoicing customers correctly, verifying information, and comparing contracts. The Billing Assistant will also assist in invoice dispute and resolution. This role will support and uphold AWP’s core values and mission of protecting people, time and businesses. This position will work directly with the Billing department and abide by company policies and procedures while delivering accurate and precise data.

    Responsibilities

    RESPONSIBILITIES

    • Quickly and accurately verify field tickets, enter high volumes of data into the company system for billing purposes
    • Make adjustments and handle billing discrepancies
    • Validate, verify and compare contract agreements as needed
    • Provide excellent customer service, exceed customer expectations and provide customer with a positive experience
    • Act as a resource for other functions including billing, credit and collections
    • Learn and utilize proprietary internal software package
    • Answer phones and respond to inquiries using a professional and courteous demeanor
    • General office support and peer training when necessary
    • Comply with all AWP policies, procedures and safety requirements
    • Performs other duties and special projects as assigned

    Qualifications

    QUALIFICATIONS/EDUCATION

    • High school diploma or GED required
    • 1-3 years billing experience preferred
    • Strong customer service skills
    • Excellent verbal and written communication
    • Intense focus on accuracy and attention to detail; organized
    • Problem-solving skills
    • Critical thinking skills
    • Outgoing & assertive personality – not afraid to approach individuals
    • Proficiency with Microsoft Office Suite Products (Excel, Word)
    • Experience with Microsoft Great Plains and Salesforce software preferred

    WORK ENVIRONMENT AND PHYSICAL DEMANDS

    Employee must be able to successfully handle the physical demands of this position, which include the following:

    • Hours of operation are 8 a.m.- 5 p.m., M-F
    • 40-hour work week
    • Primarily sedentary or working at a desk
    • Occasionally lift and move 10 -25 pounds
    • While performing duties of this job, the employee is regularly required to talk or hear
    • Proficient literacy
    • The employee frequently is required to stand, walk, or reach with hands and arms

    Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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