• Billing Analyst

    Posted Date 6 days ago(7/12/2018 9:31 AM)
    Job Locations
    US-OH-North Canton
    Category
    Corporate
  • Overview

    ABOUT AWP

     

    Based in Northeast Ohio, Area Wide Protective (AWP), is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

    Area Wide Protective has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

    Responsibilities

    POSITION SUMMARY

    As the Billing Analyst, this role is responsible for delivering excellence in service and contributing to the mission of protecting our customers’ people, business, and time. This role will work directly with billing department to reduce correctly invoice accounts, coordinate billing dispute resolution, and administer communications regarding billing issues. This role is responsible for collaboration across all levels to achieve departmental and organizational goals.

    RESPONSIBILITIES

    • Effectively and efficiently prepares invoices in a timely manner
    • Communicate with internal and/or external customers
    • Collaborate within division to complete tasks in a timely manner
    • Makes billing adjustments, handles billing questions and discrepancies
    • Verify invoice procedures and validate customer contracts
    • Reviews billing information to identify discrepancies
    • Follow standard operating procedures to provide accurate billing
    • Acts as a resource for other functions including: credit, collections, customer service, operations
    • Provide training and support on billing issues
    • Ensures the acceptable resolution of invoice disputes occur in a timely and effective manner
    • Reduce the delinquency for assigned accounts to achieve organizational goals
    • Facilitate invoice dispute with billing team
    • Assist with billing team efforts and payment resolutions
    • Responsible for monitoring and maintaining assigned accounts
    • Communicate and follow up effectively with the billing department regarding customer accounts in a timely manner
    • Establish and maintain effective and cooperative working relationships with customers
    • Other duties and/or special projects as assigned


    Qualifications

    QUALIFICATIONS/EDUCATION

    • High school diploma or GED required
    • 3-5 years AR/Billing experience preferred
    • Strong customer service skills
    • Basic knowledge of accounting principles and terminology; strong math skills
    • Excellent verbal and written communication
    • Intense focus on accuracy and attention to detail; organized
    • Problem-solving skills
    • Critical thinking skills
    • Demonstrate high degree of accuracy and attention to detail
    • Excellent organizational skills
    • Outgoing & assertive personality – not afraid to approach individuals
    • Proficiency with Microsoft Office Suite Products (Excel, Word)
    • Experience with Microsoft Great Plains and Salesforce software preferred

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