• Support Center Assistant

    Posted Date 1 month ago(7/16/2018 7:37 AM)
    Job Locations
    US-OH-North Canton
    Category
    Administrative
  • Overview

    Support Center Assistant - Canton, OH

     

    Area Wide Protective has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service to our customers is what has built our company and its national reputation for integrity.

     

    As we continue to rapidly grow, we are committed to identifying and hiring the best employees. Being safe and protecting the lives of our customers, co-workers, and the motoring public is our first, last and only job.

     

    We are currently seeking Full and Part Time Field Coordinators for ALL shifts for our Support Center in Canton, OH.

    Responsibilities

    • Handle all inbound calls to the AWP Support Center, taking customer job orders, and directing call inquiries to appropriate AWP personnel.
    • Document all work order changes during the after-hours window and follow standard protocol for communicating changes and updating the work orders.
    • Utilize AWP's Salesforce technology platform to enter customer job orders ensuring all relevant information is captured and documented. 
    • Maintain emergency call-out lists and advise Managementof changes
    • Maintain on-call rotation information from the field for the AWP Support Center use
    • Maintain temporary agency contact information
    • Triage requests from Traffic Control staff to the appropriate person
    • Ensure employee phone records are up to date for dispatch purposes
    • Communicate daily work assignments to facility personnel, handling confirmations, and exceptions.

    Qualifications

    • Must be extremely detail-oriented
    • Must be proficient to an intermediate level on MS Office/Computer navigation and internet research
    • Must demonstrate AWP Core Values applicable to field coordination work – Customer Focused, Commitment to Safety and Quality, We Value our Employees, Focused on Growth, Sense of Urgency
    • Must have 2-3 years' experience in a call center / order taking role
    • Must have strong customer service skills

    AWP, Inc. is proud of its employees and appreciates the hard work, loyalty, and commitment they provide every day, which is why we offer the following:

     

    • Competitive wages; commensurate with experience
    • Health, Dental, Vision, Life, LTD/STD coverage available for full-time employees
    • 401(k)
    • Paid vacation and holidays
    • Advancement opportunities

     

    We conduct pre-employment testing and are proud to be an Equal Opportunity Employer.

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