• Billing & Collections Mgr- Austin, TX

    Posted Date 4 weeks ago(7/22/2018 2:44 PM)
    Job Locations
    US-TX-Austin
    Category
    Corporate
  • Overview

    ABOUT AWP

    Based in Northeast Ohio, Area Wide Protective (AWP), is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

    Area Wide Protective has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

     

    AWP CORE VALUES

    Customer Focused – Deliver on our commitments each and every time

    Focused on Growth – Promote and encourage creative solutions

    We Value our Employees – Develop our skills to excel at everything we do

    Commitment to Safety and Quality – Have a passion for excellence

    Sense of Urgency – Demonstrate enormous energy and the ability to motivate others

     

    POSITION SUMMARY

    The Billing and Collections Manager will be responsible for leading the mission of protecting our customers, people, businesses and time. This position will assist with new customer onboarding, payment resolution and supporting the management team. The Billing and Collections Manager will be involved in troubleshooting client issues and creating a path to resolve past due balances. This role is responsible for collaboration across all levels to achieve departmental and organizational goals.

    Responsibilities

    RESPONSIBILITIES

    • Manage Collections team including training on software systems and processes
    • Assist and manage new customer onboarding and pricing changes, which may include leading investigations and resolving issues
    • Make outgoing collection calls, review customer receivables and coordinate payment resolution
    • Determine appropriate collection strategy for individual clients
    • Support staff in meeting goals, while remaining compliant with company standards and federal collection laws
    • Provide excellent customer service to internal and external customers
    • Facilitate the reduction of delinquent accounts
    • Effectively communicate with internal management when necessary to accelerate the collection process
    • Maintain and monitor key assigned accounts and resolve day to day issues
    • Communicate and follow up timely with the billing department regarding customer accounts
    • Responsible for training, coaching and team building efforts
    • Responsible for billing and collections in the Texas Region
    • Conducts performance evaluations for their team according to organization guidelines
    • Other duties and/or special projects as assigned

    Qualifications

    QUALIFICATIONS/EDUCATION

    • Highschool Diploma or GED Required
    • Bachelor's degree preferred
    • 5-7 years’ AR/Billing supervisor experience required
    • Demonstrated ability to work in a fast-paced environment and quickly shift priorities
    • Intense focus on accuracy and attention to detail
    • Problem-solving skills and Critical thinking skills
    • Excellent written and verbal communication skills with the ability to interact effectively with all levels of management, employees and clients
    • Proficiency with Microsoft Office products (Excel, Word)
    • Experience with Microsoft Great Plains and Salesforce software preferred

    WORK ENVIRONMENT AND PHYSICAL DEMANDS

    Employee must be able to successfully handle the physical demands of this position, which include the following:

    • Hours of operation are typically 8 a.m.- 5 p.m., M-F
    • Primarily sedentary or working at a desk
    • Occasionally lift and move 10 -25 pounds
    • While performing duties of this job, the employee is regularly required to talk or hear
    • The employee frequently is required to stand, walk, or reach with hands and arms

    Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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